Clint at Canberra Motorcycle Centre has been so helpful. His customer service is 100%, and I am so pleased I called. Looking forward to receiving my surprise Xmas present of a Scott Oiler for my husband soon. Thanks again.
Just wanted to pass on my thanks again for the amazing flexibility and great customer service I received from the service area last Friday. I have never had better experiences with any store that deals with anything related to bikes and cars. Fitting me in the check out the problem incredibly ...
Bought a Shark Speed-R Sauer Helmet after years of owning Shoeis.
At almost half the price of Shoei, the number of features available is commendable. I particularly like the sun shades operable from outside the helmet and is a fantastic safety feature going into darker spots.
The visor's ...
A big thanks to Damien for an honest negotiation that left us both happy (I'm hoping he's happy). Purchased the ZX14R mainly because it's the best bike ever made but also because Damien made it easy.
I had a similar very positive Panigale experience last week when Andrew Barber helped me out with a couple test rides on some Ducatis for comparison purposes before putting me on the Panigale, which was my main interest.
I have an R1 at the moment and the test rides were part of my research for my ...
I purchased a Ducati Panigale today from Aaron Barker.
I wanted to tell you of my experience, which I have to say was Fantastic.
On a random drop in as I live in Sydney, I happened to have a chat with Aaron about a Ducati that was on the floor that I had never seen before, needless to say over ...
Just received my road boots in the mail. THANKYOU Eric once again for your polite and efficent service. You are the reason we continue to shop directly from your retail shop.
I would like to thank Peter on the great job on the service of my 1997 ST2 Ducati on 15/6/15. It is the sweetest and most crisp and responsive the bike has ran since the cams were dialled in 15 years ago. Please pass on my thanks to him.
James & Giulia
The Two Bros muffler on our 2012 Spyder started coming apart after two years so we showed it to Ben, in the hope of maybe getting a replacement outer sleeve as it had pulled out of some of the rivets. It took a couple of weeks over which time we kept annoying Ben with "what's happening" ...
I'd like to compliment one of your employees, Phil Baker, for the excellent service he provides me week in week out, basically every time I come in. Phil sourced new front rotors and had them in store and arranged fitting within 24hr’s, even though the supplier was showing “No Stock ...
Do your motorbike a favour and take it to Canberra Motorcycle Centre. I own a Honda VT750 Shadow and I don't go anywhere else to get my bike serviced. CMC are always helpful, professional and they take great pride in what they do. I recently had my bike serviced again by CMC. It feels like a ...
Yesterday I got the first service done on my Can-Am RSS Spyder at CMC. Just wanted to tell you what a great experience it was. Reception, Sales and Service staff were totally professional, helpful, positive, knowledgeable of their product and happy. All of them had a 'can do' attitude. The young ...
Recently I have been dealing with Canberra Motorcycle Centre, buying parts for my basket case 1980 Suzuki GSX250. I Have had nothing but fantastic service from Gen and Di, Gen even keeping me informed of my order progress by telephone. It is rare, these days, to find a company so keen on customer ...
I recently bought a Zero Gravity sports touring screen for my Monster S2R1000. Cmcc staff were excellent and the screen is fantastic. I used it on the recent Snowy Ride and it made a huge difference in deflecting the wind around me.
Hi there, I wanted to write a Thank You note to Jude from your service team. I was stranded at Jamison Shopping Centre due to a flat battery when I spotted Jude wearing his CMC shirt and asked for assistance. He was extremely knowledgeable about how to get my bike going and really went out of his ...
I took delivery of my M109R today. This the third bike I have purchased from CMC and I am extremely impressed with the extraordinary customer service and professionalism of all the staff at CMC that I have dealt with, both with this purchase and with all previous purchases I've made at CMC. I ...
Just picked up my first motorbike for more than 20 years, a ctx 700 and even though it cost me a bit more than I was thinking I couldn't be happier. Sarah came and spoke to us as we entered the shop (some shops I went to didn't even say hello), and showed me a few options and after sitting on the ...
A big shout out to Carlin for his endless patience, helpfulness and good advice to someone who had been away from bikes for years. He helped reignite my passion for riding with his knowledge and enthusiasm. I bought 2 bikes in 2 months from him and won't hesitate to seek him out when I need ...
Just wanted to let you know that i appreciated the service I received from the service area today. Yesterday about 3-30pm my bike fell over( at home) which broke off the clutch lever. Glenn arranged for Matt to come out this morning and replace the lever and also as a result I was still able to ...
I can’t remember the last time I sent a commendation letter to a company but, on this occasion I feel one is due. Two weeks ago I took delivery of a new 2013 Can-Am Spyder RT Limited bike from Canberra Motorcycle Centre. Since my first visit I have been impressed with Andrew ...
Purchased my new 2014 Ducati Monster 659 two weeks ago, Had A+ service from Damien, trouble free and no problems. Fantastic bike, have never looked back!
I recently delivered my Suzuki Boulevarde to your service department with a broken drive shaft. I was one week away from leaving for a ride to Uluru and was extremely worried that it might not be possible to go. I had previously booked my bike in for a major service, so it ...
I would like to give Damien in sales a big wrap for the way he looked after me with the purchase of my 1200 Monster, he was very professional and followed me up when he said he would. I live in Sydney and although it may have been more convenient to purchase the bike in Sydney the professionalism ...
Fantastic Service from Terry and everyone else I had dealings with. They took the time to explain everything and ensured I wasn't getting ripped off. Definitely recommend!
Online Store Customers
"I received my items by mail this morning and I must say that your service and prompt delivery is nothing short of excellent. I am looking forward to doing more business with your company."
"I have purchased quite a number of parts from you now as hubby & son are re-building a ...
Big thanks so far to CMC for your excellence in customer service. Particularly Carlin and the enduring motorcycle encyclopedia Allan. Very happy with my 2015 Vulcan 650's. Saddle bags, rear rack and screen look awesome and the bike flys and handles like a dream. All I need now is to get the crew ...
I have recently begun learning to ride motorcycles. On the weekend of the 8-9 of February, I was undertaking the Stay Upright Rider Training Course, and preparing to buy my first bike - a Kawasaki ZZR250. On the Saturday after my first day of training, I went to the CMC to purchase my riding ...
I had a problem with my bike on the way to the Snowy Ride, but Glenn and Peter came to the rescue without hesitation and got me back on the road in a very short time. I then booked the bike in the next week for a more long term solution and was again given priority to get me back on the road ...
I would like to thank the sales staff that recently helped my girlfriend order a jacket and a helmet. Dave spent a lot of time making sure that she was getting the right gear.
The other person I would like to thank is Ben. He dealt with Corrinda when she came to pick up the helmet and jacket. ...
Outstanding Customer Service & a smile to boot.
I had been planning a trip with mates on doing a ride from Melbourne out through the Vic Highlands. Up the Mitta Mitta which has now been surfaced (not yet completed) & on over Mt Kosciusko with mates. Head towards the coast at Eden & ...
Broke my clutch lever in the most epic slo mo crash, ever. Went to CMC, where I bought the bike. They fitted a new one, for a ridiculously low price, i.e. for only the cost of the part, on a Saturday morning, the week before Christmas. Brilliant service. There are huge benefits in dealing with ...
Just wanted to say a big thank you to Paul, Andrew, Sarah, Linda and Steve at CMC for all you help with the purchase of my new 650 V Strom.
Paul in particular, thanks mate for answering my constant stream of questions and for taking the time to explain and give some tips. You made the ...
Hey there! I got my 2003 ZZR1200 Kawasaki serviced today 25/8/14. I must say its great to have friendly and helpful staff looking after me, your service department is second to none 11 out of 10! The old girl ran like dream on the way home, was tempted to open her up but the boys in blue were ...
Thanks to Adam in Spare Parts. Not only did he match the price of a SM Pro wheel set for the cheapest I could find online, he was also responsive, provided great customer service and made the transaction a pleasure to deal with CMC. Keep up the good work. Many thanks Ben
I would just like to thank the service and warranty department for the recent work conducted on my Ducati 1199. I am aware that Ducati Australia was being difficult in regards to fixing the issue with the melted fairing. So, thanks for dealing with them.
I understand that servicing vehicles is ...
Just wanted to give a BIG thank you to Adam Keys. We recently purchased a replacement Scala (Q1) for my Scala G9 (lost on the road! :( ) and Adam help us to choose the correct model for the solo riding I do now.
Adam took the time to explain the features, which are just perfect for the ride and, ...
Lavine and Darren
Informative, approachable and extremely helpful in all aspects of the purchase. His friendly manner, professionalism and personalised service provided us with confidence... Andrew possesses and genuinely uses positive qualities often lacking in the current retail sector.
I ordered a helmet and it arrived at my house on the south coast three days later. Accessories staff are always willing to help
Would just like to thanks to Adam in spare parts, great service, knowledge plus fast delivery made it a pleasure to do business. Online & over the phone the best I've used. It's hard to find good honest help these days. Cheers!!
Thank You Wayne and Claire. After experiencing a major electronic/electrical failure a few days prior to Chrismas 2014, I delivered my 'dead' machine to CMC. Having essentially just run out of dealer warranty in Victoria, I knew that I was potentially up for some significant repairs. Thanks to ...
Just wanted to send a shout out to Adam on spare parts.
This guy was awesome on the weekend! My fathers bike broke down in the middle of nowhere, as his battery has died.
Adam ran multiple searches to ensure that he sold us the correct battery for my fathers bike. He also advised us to bump ...
I purchased my Honda Forza 300 cc Scooter back in April from Jamie, with Sarah doing the finance and was extremely happy with the service and am still extremely happy with my Forza, Sarah's knowledge on the finance side of the house made for an easy purchase and Jamie was a good salesman and I ...
Just a big THANK YOU to Alan and the crew at CMC. Finally back on a bike after being away for 30 years!! The advice and support was sensational - not to mention the brand new Ducati Monster 821 in the driveway (thank you wife for the pressie) and the matching number plate organised by the team.
Big thanks to Clint Barr for the fast and very friendly service recently when I ordered an Arai Isle of Man 2015 helmet at CMC. It was a last-minute order so Clint and the team got right on it and the helmet arrived within a few days. He also included a very handy helmet carry bag for no extra ...
Just back from 3500km around Tassie and up for a new set of tyres; Pete - thanks, you've sorted my 1199s just nicely - I really appreciate the effort made - cheers Mark L.
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